Water main breaks increase significantly during winter months. Freezing ground temperatures cause soil to shift and expand, placing extreme pressure on water pipes. In addition, cold temperatures cause pipes to shrink and become more brittle, making them more susceptible to cracking—sometimes even below the frost line.

Residents may notice discolored water following a water main break or when fire hydrants are used. This discoloration is typically caused by naturally occurring sediment, such as iron and manganese, being stirred up during a large draw of water. The water remains safe to use, but precautions are recommended while the water is discolored.

What to Do if Your Water Is Discolored

• Avoid running hot water or washing clothes, as staining may occur.

• The water is safe to use; however, if you have concerns, you may boil the water for 10 minutes before use.

Once repairs are completed and the system stabilizes:

• Run cold water from the faucet closest to your water meter for 30 seconds.

• If the water does not clear, wait 30 minutes to one hour and repeat the process.

• Before normal use, it is recommended that each faucet be run for 20–30 seconds to flush any remaining sediment from the lines.

Reporting a Possible Water Main Break

While the City of Livonia monitors its water system using SCADA technology to detect major pressure changes, many water main breaks occur in smaller residential pipes and are often first identified through resident reports.

If you notice discolored water, water bubbling from the ground, or a loss of water pressure, please report it by:

• Submitting a request through SeeClickFix

• Calling the Livonia Police Department non-emergency line at (734) 466-2470

During business hours (8 a.m. to 4:30 p.m., Monday–Friday), residents may also contact the Department of Public Works at (734) 466-2655.

What to Expect During Repairs

Once a water main break is confirmed, affected residents and businesses are notified using door hangers or door-to-door notifications. Most repairs are completed within 3–6 hours, with the water main kept under pressure to ensure the water remains safe during and after repairs.

Because sediment can travel through the system, discolored water may be experienced several blocks away, and the extent can vary.